phpBBWeekly.net is Down

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phpBBWeekly.net is Down

Postby webmacster87 » 05 Dec 2007, 00:25

Because I don't like receiving inquiring private messages, I'm just going to make announcement indicating that I am aware that phpBBWeekly.net is down. Something happened that caused either the cPanel username and/or password to change, which is why not only can the MySQL database not be reached, but I have been locked out of cPanel and FTP. I have sent a pestering e-mail to my webhost, which is essentially all that I can do at the moment until they respond. (And yes, my own personal site is affected by this as well, as both are hosted under the same hosting.)

In the meantime, you can still get to all of the episodes on our TalkShoe page, and our podcast feed should still be live (since it's hosted on TalkShoe, not on phpBBWeekly.net). And please, don't PM me about it, unless you want to have me send an annoyed response linking you to this topic and showing off the following smiley: :banghead:

Thank you for your understanding.
--Douglas Bell
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Re: phpBBWeekly.net is Down

Postby John Hjorth » 05 Dec 2007, 06:54

Best wishes for this bad happening, Douglas. It does not sound like good things. I hope all gets well again soon. Keep them comming. We love what David and you are doing. :cool:
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Re: phpBBWeekly.net is Down

Postby webmacster87 » 08 Dec 2007, 11:52

Okay folks, I've been e-mailing my webhost for four days straight, and have not received any response from them. This is getting very annoying as all of my sites have been down now since Tuesday due to something that they did. I don't think that I'm going to be continuing to host with these folks--they gave me excellent customer support when I signed up eight months ago, but this is absolutely horrible. :banghead:

Nevertheless, I still need to keep pestering my web host in order to actually get access to my files because I do not have a backup of the recently-redesigned site. (It wasn't quite finished yet and I was holding out on backing it up until I got the last few backend touches complete.) Therefore, David and I are going to ask you, the phpBB Weekly listeners, to help us try to get the attention of my webhost. As discussed on episode #042 this morning, we are essentially going to try to flood my host's support inbox so that we can get their attention, assuming someone down there is actually reading the support e-mail. Here are some ground rules though:

  • The support inbox to flood is support@kazix.com (and Kazix.com is the webhost that has apparently gone AWOL)
  • When you e-mail, you are essentially asking them to please respond to the persistent e-mails that Douglas Bell has sent them regarding the domains webmacster87.info and phpbbweekly.net. Let them know that you are a frequent visitor of these sites and due to Kazix's lack of response, the sites have been down for almost a week.
  • Please be appropriate to them. We're trying to nudge them, not wrestle them, and inappropriate e-mails put a bad image on the phpBB Weekly community.
  • Please don't indicate in your e-mail that you are sending this because we asked you to. While they might figure it out, please make it appear that you're contacting them as a frequent visitor to phpBBWeekly.net that really wants the site to come back up.
  • Please don't send them more than one e-mail per day (which is what I'm doing too). We're trying to flood them with many different e-mails from multiple people, not multiple e-mails from one person.
  • Keep an eye on this topic before you send out e-mails to them to see if I've gotten any responses from them first.

Assuming someone is actually sitting on a computer looking at that inbox, hopefully this will help get their attention. For now, it's really all that I can do to get the site back. I appreciate your help and hope that this conflict can be resolved soon! (After the holidays are over, I'm switching hosts.)
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Re: phpBBWeekly.net is Down

Postby John Hjorth » 08 Dec 2007, 12:46

Hi Douglas,

Is this your last resort? - I have tried finding a phone number for the company, but I can't. Have you tried that?
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Re: phpBBWeekly.net is Down

Postby webmacster87 » 08 Dec 2007, 13:14

There's one that comes up on a WHOIS lookup, but I'm not sure if that phone number is for them or for the "Fat Network, Inc." thing. However, I have one or two other drastic options which I'm trying.

In short: Something is very very wrong. I swear, the two types of companies that I simply cannot stand are cell phone companies and web hosting companies, because things NEVER work right with them. EVER.
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Re: phpBBWeekly.net is Down

Postby John Hjorth » 08 Dec 2007, 13:19

Hi Douglas,

Get a host that has an available phone number on their website. Get a telephone company, that has a website.

I'm not trying be rude or kidding here. I mean it.
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Re: phpBBWeekly.net is Down

Postby webmacster87 » 08 Dec 2007, 13:37

Hey, if they had "telephone support" they could just as easily have shut that down and I'd be in the same situation that I have now.
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Re: phpBBWeekly.net is Down

Postby John Hjorth » 08 Dec 2007, 17:23

Naturally, but it would not be likely, that's why. There is a reason the Germans have rules about "Impressum" while on the Net. It prevents people with bad morale from doing business, because alternative contact data and address has to be provided. Personally I have never, and will never make arrangements or do business with anybody who don't and won't give me that information.
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Re: phpBBWeekly.net is Down

Postby Sniper_E » 08 Dec 2007, 18:03

Hey guys.... How did the show go today?

I missed it.
No is NEVER an Option and NEVER is the only Option when it comes to Giving Up!?
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Re: phpBBWeekly.net is Down

Postby topdown » 08 Dec 2007, 19:18

If you get a hold of your files and can get your URL un parked and need temporary hosting let me know.
This is unfortunate and I'll help you out anyway I can.

It's sad to see this happen to people.

Good Luck, and hopefully this gets resolved soon. :beg:
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