Okay folks, I've been e-mailing my webhost for four days straight, and have not received any response from them. This is getting very annoying as all of my sites have been down now since Tuesday due to something that they did. I don't think that I'm going to be continuing to host with these folks--they gave me excellent customer support when I signed up eight months ago, but this is absolutely horrible.
Nevertheless, I still need to keep pestering my web host in order to actually get access to my files because I do not have a backup of the recently-redesigned site. (It wasn't quite finished yet and I was holding out on backing it up until I got the last few backend touches complete.) Therefore, David and I are going to ask you, the phpBB Weekly listeners, to help us try to get the attention of my webhost. As discussed on episode #042 this morning, we are essentially going to try to flood my host's support inbox so that we can get their attention, assuming someone down there is actually reading the support e-mail. Here are some ground rules though:
- The support inbox to flood is support@kazix.com (and Kazix.com is the webhost that has apparently gone AWOL)
- When you e-mail, you are essentially asking them to please respond to the persistent e-mails that Douglas Bell has sent them regarding the domains webmacster87.info and phpbbweekly.net. Let them know that you are a frequent visitor of these sites and due to Kazix's lack of response, the sites have been down for almost a week.
- Please be appropriate to them. We're trying to nudge them, not wrestle them, and inappropriate e-mails put a bad image on the phpBB Weekly community.
- Please don't indicate in your e-mail that you are sending this because we asked you to. While they might figure it out, please make it appear that you're contacting them as a frequent visitor to phpBBWeekly.net that really wants the site to come back up.
- Please don't send them more than one e-mail per day (which is what I'm doing too). We're trying to flood them with many different e-mails from multiple people, not multiple e-mails from one person.
- Keep an eye on this topic before you send out e-mails to them to see if I've gotten any responses from them first.
Assuming someone is actually sitting on a computer looking at that inbox, hopefully this will help get their attention. For now, it's really all that I can do to get the site back. I appreciate your help and hope that this conflict can be resolved soon! (After the holidays are over, I'm switching hosts.)